How Textron Aviation Navigates Growing Aftermarket Demand
Rod McDermott, CEO of McDermott + Bull, had the opportunity to talk with Kriya Shortt, Textron Aviation Senior Vice President, Global Customer Support, on how the OEM has thrived in aftermarket services with increased competition.
Senior Vice President, Global Customer Support, Textron Aviation
Kriya Shortt leads Textron Aviation’s global aftermarket service. She began her career at Cessna in 1996 and has worked in many customer-facing roles throughout her career. She has held positions in customer service, sales and marketing, contract management, and delivery. After serving as an Area Sales Manager for Citation sales in Arizona and California, she became the Regional Vice President of Sales for the Southwestern United States. Later, in 2014, Kriya transitioned from Senior Vice President, Sales for Cessna Aircraft to the Senior Vice President, Sales and Marketing for Textron Aviation.
CEO + Co-Founder, McDermott + Bull
Rod McDermott is the CEO + Co-Founder of McDermott + Bull, one of the fastest growing firms in North America with offices domestically and internationally; the President + CEO of M+B Interim Leaders, which he founded along with Angela Anderson in 2011 to address an increased client need for time-sensitive solutions to important leadership challenges; the Founder of the M+B Executive Network, a community of in-transition senior-level executives seeking guidance to land their next role, serving over 10,000 members since inception; and the CEO + Founder of Project Activate, which provides recent college graduates with expert insights and best practices to achieve ultimate job satisfaction and career success.