McDermott + Bull has successfully placed Rick Kapur as Chief Operations Officer at Orange County’s Federal Credit Union. In this role, Rick will partner closely with President and Chief Executive Officer Kathy Jumper and the Executive Leadership Team to translate the credit union’s strategic priorities into disciplined execution across the enterprise. He will strengthen organizational alignment, operational scalability, and cross-functional execution while advancing key initiatives across technology, member experience, and growth.
Rick brings more than 30 years of financial services leadership experience across the credit union and banking industries. Most recently, he served as Chief Experience Officer at Chevron Federal Credit Union, where he oversaw retail banking, member experience, marketing, business development, contact center operations, virtual banking, and facilities. Previously, he spent more than two decades with Citi, advancing through leadership roles spanning retail banking, enterprise operations, market growth, integration, and large-scale performance turnarounds. His experience combines operational leadership with a focus on member experience and organizational growth. Rick earned his Master of Business Administration from the University of Southern California’s Marshall School of Business and his Bachelor of Science in Management from Pepperdine University’s Graziadio Business School. He is also a graduate of Furman University’s Graduate School of Retail Bank Management.
Founded in 1938, Orange County’s Federal Credit Union is a member-owned, not-for-profit financial institution based in Santa Ana, California, serving more than 150,000 members with over $3 billion in assets. As a certified Community Development Financial Institution (CDFI), it supports the financial needs of low-income families and communities. The credit union offers a full range of financial services, including checking and savings, mobile banking, retirement accounts, and auto, small business, and home loans, returning profits to members through fewer fees, lower loan rates, and enhanced products and services.
This executive search was completed by McDermott + Bull President Brandon Biegenzahn and Partner Courtney Wade.