The Company
Industry: Telecommunications
Entity Type: PE-backed
Operating Region: Northeastern US
Size: Under $100M Revenue
The PROBLEM
Facing organizational inefficiencies and limited leadership depth, the company needed a transformation executive to improve performance across core operations. Without a Chief Transformation Officer in place, they lacked the structure and oversight required to advance service delivery, customer care, and field operations. To meet Board expectations, the company turned to interim leadership to stabilize execution and implement industry best practices.
The Solution
McDermott + Bull Interim Leaders placed an experienced transformation executive with deep telecommunications expertise and a proven track record in operational improvement. The interim leader introduced KPIs, supported a Salesforce rollout, and worked closely with the CEO and CFO to strengthen systems, clarify functional ownership, and support long-term strategic planning.
The RESULT
The Interim Chief Transformation Officer established structure and tools that improved performance visibility and accountability across teams. These efforts enabled a strategic workforce reduction and improved revenue timing through more efficient service delivery.
IMPROVED REVENUE TIMING
Reduced delivery interval by 20%, unlocking approximately $50,000 in additional monthly revenue.
SUPPORTED COST SAVINGS
Built infrastructure that enabled a successful workforce reduction aligned with performance goals.
STREAMLINED TEAM STRUCTURE
Cut delivery team size in half while maintaining throughput and service levels.
Veronica Maceira
Manging Director, McDermott + Bull Interim Leaders
vmaceira@mbexec.com
Veronica Maceira serves as Managing Director at McDermott + Bull Interim Leaders, based in New York, NY. She partners with clients who require on-demand consulting resources to bridge leadership gaps and propel their business forward. Veronica holds over 20 years of experience in business development and legal services, working with a diverse range of clients, serving emerging and middle-market companies and private equity firms broadly across industries and functional areas.